By: Victoria Loring | Sun Feb 16, 2020 at 05.45 PM
We had a blast. The tour guides were very informative and helpful. The caves were wonderful and I cant wait to see the lower Canyon on my next vacation.
The tour is great. However, service provided by tours4fun is awful. The day before our tour they informed us we needed to be at the site 90 minutes ahead of the tour time or our tickets would be voided. I called customer service as their.. website and confirmation email both said we need to be there 1 hour ahead. I was rudely told it was 90 minutes, so we readjusted our schedule. When we got there we were informed the person who needed to check us in wouldn’t be there until 30-60 minutes before the tour. Waste of our time. Also, tickets purchased directly through Kens Tours are less money and even though their website says best price guaranteed, they would not match price. Recommend going directly to tour provider (Ken’s Tours) for tickets rather than through tours4funRead full review
We had a great experience from the beginning to the end. Tour guy Rock is great, made everyone enjoy the tour, made sure we all got great pictures, as a guide gave as a historical tour information. We definitely will come back.
Easy reservation with a Tours4fun. Bad experience with UPPER ANTELOPE CANYON Tour. Negative attitude from the front desk receptionist on 2-11-20 because we came on the wrong date, the tour guide with a car van #32 (not sure, but think was L..illiy) not friendly and does not accommodate the tourists need. Was rushing through the tour.Read full review
The bus was very late. The restroom in te bus was broken and super stincky. It was a desaster. The lunch was just half subway sandwich, which was cheaper if I bought it in the samw shop, so I think they were trying to ger money from me, I f..elt stolen. (Sorry about my English, hope you understand it) Do not take this tour.Read full review
We had a great experience! Everything is well organized, timely and enjoyable! Book the tour and don’t be worry, they are professional, they will take care of the rest!
Young, our driver was professional and helpful! And yes, the best p..rice I was able to find!
Thank you for this experience!Read full review
APPALLING CUSTOMER SERVICE EXPERIENCE. They made a mistake in securing the reservation for my non-paying 6-year old (event after countless emails from my side to make sure this would not happen). After flying there all the way from Florida,.. the person in charge at the canyon refused to let the entire party of 4 go in. I had to sit out so that my 6-year old son (who shouldn't have paid) could go in with his sister and my wife, using my adult (paid) ticket. The inflexibility of the people at the canyon was beyond words, unwilling to compromise so that the whole family could enter. But the customer service of Tours4fun was truly appalling. They refused to own up to their own mistake and did nothing to compensate for the bad experience. They were unprofessional and below any customer service standard that you may expect in the US. DO NOT BOOK YOUR TOURS WITH THIS COMPANY. THEY WILL NOT ACCEPT ANY RESPONSIBILITY.Read full review
By: vinella soewondo | Thu Jan 30, 2020 at 03.41 AM
Highly recommended! I just wished the website would show a real time availability. However the CS team handled it well, they offered us another tour which was the Lower Antelope Canyon (we initially booked the Upper one). It was still mindb..lowing! One of the best places i've ever been to. Might be difficult for people with walking problems as there were a lot of stair climbing. And also, for our lunch break, we felt like the tour guide kinda "forced" us to eat at the buffet restaurant and he told us that there wont be any other restaurants there. Luckily we looked at google map first and saw fast food chain nearby. So we just went there instead and spent only half the buffet amount.Read full review